How Our Subscriptions Work
We’ve worked hard to make our subscription system as easy as possible, which is one reason we allow you to order any product on a subscription basis. To start a new subscription, simply follow the steps outlined below:
Create a Subscription to BJs Raw Pet Food
If you're sick of the strain and hassle of constantly restocking your pet’s food. BJ’s Raw Pet Food subscriptions save precious time, energy, and money while keeping your precious animals happy and healthy. Get started now on BJs Raw Pet Food subscription and provide your furry friend with farm-fresh meals, delivered right to your door with ease!
Our subscription system allows you to set up a recurring order, based on your timetable, for any of the products in our store. Not only does this ensure that your pet food will always arrive on time, but we also offer a 5% discount on all subscriptions, giving you ongoing savings on all subscription orders!
1. Choose your products.
The first step to beginning your Raw Pet Food subscription begins in the online store. Browse our catalog, and select your pet’s favorite delectable. Create your order by adding products to the cart.
2. Add a subscription.
Once your selection is placed in the shopping cart, proceed to the cart page where you can add a subscription. You’ll find the subscription offers listed under each item in your cart. To add a subscription, simply choose your preferred renewal length, with options ranging from ever week to every 2 months.
3. Place your order.
To start your subscription, simply proceed to checkout, confirm your details and place your order. We’ll send you your order right away, and renew the order based on the schedule you selected.
Shipping Schedule
BJ’s Raw Pet Food automatically schedules all subscriptions to process Friday and ship orders out Mondays and Tuesdays. We give subscribers the option to opt out of this. If you choose to opt out of our renewal service, BJ’s Raw Pet Food is not responsible for any damaged goods or products. We ensure that all orders arrive frozen by processing Friday and shipping Mondays and Tuesdays. Choosing to opt-out means, you understand BJ’s Raw Pet Food is not responsible for any thawed orders.
4. What to Expect from a Subscription
When the time comes to renew your subscription, we will take care of all the details for you so that you don't have to worry about a thing. We also strive to keep you informed and up-to-date with what's happening so that you can stay informed and in control. Three days before the renewal date, you will receive a reminder of your subscription, with a summary of the order, giving you the opportunity to review change anything that you’d like to change about the subscription before the order is placed.
At the time of renewal, we process the order based on your saved payment method, and send you a confirmation email. You’ll also receive a tracking number when your order is shipped.
5. Manage Your Existing Subscription
After you start a subscription with BJ’s, you can change it at any time. Simply sign-in to your BJ’s Raw Pet food online account, and head over to the My Account page. From there, you can review your subscription details and cancel, renew early, or change your payment source.
6. Add a Product to Your Subscription
If you’d like to add a product to your existing subscription, simply type the name of the product into the search bar at the bottom of your order item list on the subscription management screen. You can easily add multiple products and set quantities using this method.
7. Remove a Product from Your Subscription
From your subscription page, you can easily remove any product from a future order by simply selecting the ⓧ button to the left of the product in your subscription order details. Your subscription will be updated to reflect the new change and that product will not be ordered as part of future subscription renewals.
8. Cancel a Subscription
You can easily stop your BJs Raw Pet food subscription at any point. To simply pause your subscription for a time, toggle the “Auto renew” option on the “My Subscription” section in the My Account page. To completely cancel a subscription, use the “Cancel” button in under the actions button. To restart your subscription in the future, you’ll need to recreate your order if you cancel an existing subscription.
9. Need Help? Get in Touch!
At BJs Raw Pet Food, we strive to ensure that you have a smooth and satisfactory experience when subscribing. If you have any questions or have encountered an issue, please don't hesitate to reach out to us. Our customer service team is available to provide assistance and answer any queries you may have. We look forward to hearing from you soon!
